FAQs

FAQs

• How much does shipping cost and where is my order shipping from?

We offer Free shipping for all US orders and provide alternative shipping methods like Expedited. Our items ships directly from our warehouses across USA to your door.

• Why I didn't receive my order in 2 business days? 

We deliver high quality products with personal touch. We sell only what we like to wear and prioritize quality over fast service. Rest assured that you will be receiving your order in specified period. 

P.S: Due to COVID-19, we take extra precautions to make sure all our employees are safe. 

• What are the estimated shipping & delivery times? 

First, your item will be inspected for any defects or damages. After the inspection, we will pack and ship your order. Please allow 1-2 business days for us to complete the inspection and prepare your order. It would take another 3-5 business days for carrier to bring it to your door. 

• Do you accept returns?

Yes, when there is a problem caused by the Felizist! You may simply reach us out using our Contact Us page or sending an email to info@felizist.com. Please make sure to include as much details as possible to speed up the process. We will get back to you within 24 hours. 

Additional information about returns: Since our products are handcrafted and considering our sensitivity during the COVID-19 process, we cannot accept optional returns.

You have more questions? Contact Us.