DELIVERY AND RETURN POLİCY

Delivery Policy

Once your order has been placed and we've received your payment, we'll email you your pre-order confirmation.

Turkey Monday through Friday, except public holidays from 06:00 until 09:00 in the morning we're working.

Turkey will be the service for orders shipping within the firm, will be determined by the region's shipping.

When we send your order, you will receive an email with your shipping tracking number.

For domestic orders, your cargo will be delivered within 3-6 working days.

Beliz Jewelery Textile Foreign Trade Limited Company is not responsible for all kinds of customs duties, transaction fees or any other charges that may occur in international cargoes. Payment of these sums will be required to release your order from the customs, depending on the country in which the delivery is made. This means that no taxes and customs duties are included in the price shown on the payment screen. As these fees are directly determined by local customs, we cannot tell you the exact amount of the Tax or Customs Fees that your cargo will generate.

Replacement and Return Policy

Felizist products cannot be returned for their intended use. If the product is only defective product, product replacement is made with the same product. Felizist must be notified within 36 hours of delivery of the defective product. Otherwise, the buyer's right to return is lost due to defective product.

There is no right to return for goods prepared in accordance with the buyer's wishes and / or expressly his personal needs.

You must send an e-mail to info@felizist.com before sending your products back to us and you will receive an e-mail with replacement instructions. Do not return anything without contacting Felizist, as this will result in longer processing time.

In the absence of defective items, we do not offer a free return service. Please note that you are responsible for the cargo until you receive the returned items.

Products ordered from Felizist's online store can also be exchanged and returned from our Istanbul store.

Felizist, in order sent outside Turkey are not able to refund of customs duties and other taxes, fees can still undo this by communicating directly with your local tax office.

Please contact us at info@felizist.com or call 0505 655 7058 to arrange an exchange.

Product Change Address: Maslak Mh. AOS 55. Sk. No: 4 İç Kapı No: 542 Sarıyer/ Istanbul